Privacy Policy

Techtronic Learning respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, purchase a course, submit an enquiry, or use our training and consulting services.

1. Who we are

Techtronic Learning provides industrial automation training and consulting services. Our courses and services may include topics such as Siemens PLCs, SIMATIC STEP 7, TIA Portal, WinCC, SCADA, HMI, and related automation technologies.

Our website allows visitors and students to browse courses, create accounts, place course orders, submit enquiries, receive course/session details, and manage course enrollment information.

2. Information we collect

We collect information that is necessary to operate our website, process course orders, manage student enrollments, provide support, and improve our services.

Account information

When you create an account or enroll in a course, we may collect:

• Your name
• Email address
• Username
• Password in encrypted form
• Billing details
• Order history
• Course enrollment history
• Account preferences

Course enrollment information

When you enroll in a course, we may store information such as:

• Course name
• Enrollment date
• Order ID
• Payment or order status
• Course session details
• Administrative notes related to enrollment, cancellation, manual enrollment, or support

This information helps us manage your course access, student records, support requests, and training operations.

Checkout and payment information

When you purchase a course, checkout is handled through WooCommerce. We may collect order information such as your name, email address, billing details, selected course, order amount, and order status.

At this time, Techtronic Learning accepts payment through direct bank transfer.

Because payment is completed by bank transfer, we may also receive or store payment confirmation details such as:

• Transaction reference
• Sender or account name
• Payment date
• Bank transfer confirmation
• Screenshot or receipt shared by you
• Related communication sent through email, WhatsApp, or another official contact method

We do not collect or store debit card numbers, credit card numbers, online wallet credentials, bank login details, or sensitive payment passwords on our website.

Your course enrollment may be confirmed after payment is received and verified. Until payment is confirmed, your order may remain pending, on hold, or unpaid.

In the future, we may add online payment options such as card payments, PayPal, Stripe, or other payment gateways. If these services are added, this Privacy Policy will be updated to explain how those payment providers process personal information.

Contact and enquiry information

When you submit a contact form, consultation request, support request, or course enquiry, we may collect:

• Your name
• Email address
• Phone number or WhatsApp number, if provided
• Company name, if provided
• Message details
• Course or service interest
• Technical requirements shared by you

We use this information to respond to your enquiry and provide relevant training or consulting information.

Technical and security information

When you visit our website, we may automatically collect technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Date and time of visit
• Login activity
• Security logs

This information helps us protect the website, prevent spam, detect malicious activity, troubleshoot issues, and improve performance.

Analytics information

If analytics tools are enabled, we may collect website usage data such as page views, course page visits, enquiry activity, and checkout activity. This helps us understand how visitors use the website and improve our courses, content, and user experience.

Where required, non-essential analytics or tracking tools will be handled through consent controls.

3. How we use your information

We use your information to:

• Create and manage your account
• Process course orders
• Verify direct bank transfer payments
• Enroll you in purchased courses
• Send order confirmations and course-related emails
• Share course session schedules, joining instructions, or meeting links
• Respond to enquiries and support requests
• Provide training and consulting services
• Manage student records and course access
• Improve our website, courses, and user experience
• Prevent fraud, spam, unauthorized access, and misuse
• Maintain business, tax, accounting, and legal records
• Comply with applicable laws and platform requirements

We do not sell your personal information.

4. Course access and student records

When you purchase or are manually enrolled in a course, your account may be linked to that course enrollment. This allows you to view your enrolled courses, order history, upcoming sessions, and related training information.

Website administrators may view enrollment records in the WordPress dashboard for course management, payment verification, student support, manual enrollment, cancellation, reporting, and operational purposes.

5. Payments by direct bank transfer

Current payments are made through direct bank transfer.

After placing an order, you may be asked to complete payment using the bank details provided by Techtronic Learning. Your enrollment may be activated after payment is verified.

We may use payment proof, transaction references, bank confirmation details, or communication shared by you to verify your order.

Please do not send sensitive bank login details, card numbers, passwords, or private banking credentials through contact forms, email, WhatsApp, or any other communication channel.

6. Cookies

Our website may use cookies to support essential website functions.

Cookies may be used for:

• Keeping you logged in
• Remembering cart and checkout sessions
• Processing course orders
• Supporting account login
• Securing forms and login pages
• Remembering preferences
• Measuring website performance
• Analytics, if enabled

WordPress and WooCommerce may set cookies required for cart, checkout, account login, and security. These cookies are necessary for the website to function properly.

If non-essential analytics or marketing cookies are enabled in the future, we will provide consent controls where required.

7. Emails and communications

We may send you emails or messages related to:

• Account creation
• Password reset
• Order confirmation
• Payment verification
• Enrollment confirmation
• Course session schedules
• Course joining instructions
• Support requests
• Service enquiries
• Important updates related to your course or purchase

We will not send unrelated marketing emails unless you have agreed to receive them or we have a legitimate reason to contact you about a related service.

8. Contact forms and spam protection

Our website may include contact forms for course enquiries, consulting requests, or support messages.

To protect the website from spam or abuse, we may use anti-spam, firewall, or security tools. These tools may process technical information such as IP address, browser details, and form submission activity.

9. Who we share your information with

We may share limited information with trusted service providers needed to operate our website and deliver our services, including:

• Website hosting providers
• WordPress and WooCommerce systems
• Email delivery services
• Security and firewall tools
• Analytics providers, if enabled
• Contact form or anti-spam tools, if enabled
• Video meeting or session delivery tools, if used for live training
• Banks, accountants, legal advisers, or authorities where required for payment verification, tax, accounting, dispute handling, or legal compliance

At this time, we do not use card payment processors on the website. If online payment gateways such as Stripe, PayPal, or similar services are enabled in the future, relevant order and payment information may be shared with those providers to process transactions securely.

We do not sell your personal information.

10. How long we keep your information

We keep personal information only as long as necessary for business, legal, tax, security, and service purposes.

Typical retention periods may include:

• Account data: while your account remains active
• Order records: retained for accounting, tax, legal, and business purposes
• Course enrollment records: retained to verify course access and training history
• Bank transfer confirmation records: retained as needed for payment verification, accounting, and dispute handling
• Contact form enquiries: retained as long as needed to respond and manage business communication
• Security logs: retained for a limited period unless needed for investigation
• Analytics data: retained according to the analytics provider’s settings, if analytics are enabled

You may request deletion of your personal information, subject to records we must keep for legal, accounting, security, or legitimate business reasons.

11. Your rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request a copy or export of your data
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Ask questions about how your data is handled

To make a privacy request, contact us at privacy@techtronic-learning.com. We may need to verify your identity before processing your request.

12. Account security

You are responsible for keeping your account login details secure.

Please use a strong password and do not share your account access with others. If you believe your account has been accessed without permission, contact us as soon as possible.

Website administrators may reset access, restrict accounts, or review login activity where needed for security or support.

13. Website security

We use reasonable technical and organizational measures to protect your information. These may include HTTPS, secure login practices, restricted admin access, security monitoring, backups, and regular updates.

However, no website or online service can guarantee complete security. We encourage users to avoid sharing unnecessary sensitive information through forms, email, or messages.

14. International users

Techtronic Learning may provide training and consulting services to users in different countries. If you access the website from outside our operating country, your information may be processed in the country where our website, hosting, email, analytics, or other service providers operate.

By using our website and services, you understand that your information may be processed outside your country of residence where permitted by applicable law.

15. Children’s privacy

Our courses and services are intended for students, professionals, engineers, technicians, companies, and adult learners.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

16. Comments, reviews, and user-generated content

Our website is primarily used for course information, checkout, accounts, enquiries, and student access. Public comments are not a core part of the website.

If comments, reviews, testimonials, or other user-generated content are enabled in the future, we may collect the information submitted along with technical data needed for moderation, spam prevention, and security.

17. Links to other websites

Our website may link to third-party websites, tools, resources, banks, meeting platforms, or external learning materials.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before submitting personal information to them.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, courses, payment methods, plugins, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

19. Contact us

For privacy questions, data requests, or concerns, please contact: