Refund & Cancellation Policy

This Refund & Cancellation Policy explains how Techtronic Learning handles refund requests, course cancellations, missed sessions, duplicate payments, and direct bank transfer payment issues.

By placing an order or enrolling in a course, you agree to this policy.

1. Payment method

At this time, Techtronic Learning accepts payment through direct bank transfer.

Your course enrollment may be confirmed only after payment has been received and verified by Techtronic Learning.

If payment is not verified, your order may remain pending, on hold, or unpaid.

2. Refund eligibility

Refund eligibility depends on the timing of your request and whether course access, live sessions, materials, or consulting work have already started.

A refund may be considered in the following cases:

• You paid for the wrong course by mistake and contacted us before the course started
• You made a duplicate payment
• Your payment was received but enrollment could not be provided
• Techtronic Learning cancelled the course and no suitable alternative was available
• A major schedule change prevents you from attending and no alternative session is available
• You requested cancellation before the course start date within the allowed refund window

Refunds are reviewed case by case and may depend on payment verification, course access, session attendance, instructor preparation, and whether course materials or live sessions have already been provided.

3. Course cancellation by student

If you want to cancel your enrollment, you must contact us as soon as possible.

Please include:

• Your full name
• Email address used for the order
• Course name
• Order number, if available
• Payment date
• Transaction reference or proof of payment
• Reason for cancellation

Cancellation requests should be sent to refunds@techtronic-learning.com.

4. Refund window for live courses

For live instructor-led courses, the following refund rules apply unless a different written agreement is provided.

At least 48 hours before the course starts

If you request cancellation at least 48 hours before the first scheduled session, you may be eligible for a refund or transfer to another available course/session.

Less than 48 hours before the course starts

If you request cancellation less than 48 hours before the first scheduled session, a refund may not be guaranteed. Techtronic Learning may offer a transfer, partial credit, or alternative arrangement at its discretion.

After the course has started

Once the course has started, refunds are generally not available.

This is because instructor time, session planning, access arrangements, and student seat allocation may already have been committed.

5. Missed sessions

If you miss a scheduled session due to your own availability, internet connection, device issue, incorrect contact details, or failure to check updates, the payment is generally non-refundable.

Where possible, we may provide:

• Access to another session
• Rescheduling support
• Session notes or materials
• A transfer to a future batch

These options are not guaranteed and depend on course format, instructor availability, and operational feasibility.

6. Course cancellation or rescheduling by Techtronic Learning

Techtronic Learning may cancel or reschedule a course due to:

• Instructor availability
• Technical issues
• Low enrollment
• Emergency circumstances
• Public holidays
• Operational reasons
• Events outside our control

If we cancel a paid course before it starts, we may offer one of the following:

• Transfer to a future course or batch
• Credit toward another course
• Full refund
• Alternative training arrangement

If we reschedule a course and the new schedule does not work for you, please contact us. We will review your situation and may offer a transfer, credit, or refund depending on the circumstances.

7. Duplicate payments

If you accidentally make a duplicate payment, contact us with proof of both transactions.

Once verified, the duplicate payment may be refunded or adjusted against another course or service, based on your preference and our records.

8. Incorrect payment amount

If you transfer less than the required course fee, your enrollment may remain pending until the remaining balance is paid.

If you transfer more than the required amount by mistake, contact us with proof of payment. We may refund the excess amount or adjust it against another course or service.

9. Bank transfer verification

Because payments are made by direct bank transfer, refund processing requires verification.

We may ask for:

• Order number
• Student name
• Email address
• Bank transaction reference
• Payment screenshot or receipt
• Payment date
• Sender/account name
• Refund account details

Please do not send bank login credentials, card numbers, passwords, or other sensitive banking information.

10. Refund processing time

Approved refunds are processed through bank transfer or another agreed method.

Refund processing time may depend on bank processing times, account verification, public holidays, and administrative review.

We will make reasonable efforts to process approved refunds promptly after verification.

11. Transfer to another course

Instead of a refund, you may request to transfer your payment to another course or future batch.

Transfers are subject to:

• Course availability
• Seat availability
• Instructor approval
• Price difference, if any
• Schedule feasibility

If the new course costs more, you may need to pay the difference. If the new course costs less, the remaining balance may be refunded or credited at our discretion.

12. Manual enrollment and special access

If you were manually enrolled through scholarship, corporate access, free access, correction, or another non-standard arrangement, refund eligibility may depend on the specific arrangement agreed at the time of enrollment.

Free, scholarship, or complimentary access is not eligible for a cash refund.

13. Consulting service refunds

Consulting services, troubleshooting sessions, technical advisory calls, or custom support work may follow different refund rules from standard courses.

Refunds for consulting services are generally not available once the consultation, analysis, troubleshooting, or preparation work has started.

If a consulting session must be rescheduled, we will make reasonable efforts to arrange another suitable time.

14. Non-refundable situations

Refunds are generally not available when:

• The course has already started
• You missed sessions due to personal availability or technical issues
• You failed to check emails, account updates, or official communication
• You shared incorrect contact details
• You violated the Terms of Service
• You were removed for misconduct or misuse
• You accessed course materials and then requested cancellation
• The payment was for a completed consulting or troubleshooting service
• The request is made after a significant delay without a valid reason

15. Refunds for account suspension or misuse

If your account is suspended or terminated for violating our Terms of Service, sharing paid course access, misusing materials, harassing participants, or engaging in fraudulent activity, you may not be eligible for a refund.

16. How to request a refund

To request a refund, email refunds@techtronic-learning.com.

Please include:

• Full name
• Email address used for the order
• Course name
• Order number
• Payment amount
• Payment date
• Transaction reference
• Proof of payment
• Reason for refund request
• Refund bank account details, if requested

We may need to verify your identity and payment before processing the request.

17. Changes to this policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our courses, services, payment methods, or business operations.

The updated version will be posted on this page with a revised “Last updated” date.

18. Contact us

For refund or cancellation questions, please contact: